SIP Trunking Keeps Customers Happy

Customers have many choices in custom printing. This is why The Queensboro Shirt Company is committed to providing reliable customer service. Queensboro was founded by Fred Meyers, a college student, in the late 1970s. Fred wanted an alternative to the Lacoste Polo shirt.

Fred wanted a way to obtain the same quality polo shirt that the original Lacoste had, but with any logo or design that he desired. Also, Fred searched the market and found a supplier of high-quality shirts and an embroiderer who could put different symbols onto the shirts.

Challenge

Fred said that “the only way to keep customers satisfied is to do it.” Queensboro’s then-phone provider, Windstream, made this difficult. Queensboro had to deal with complex customer service in the event of an outage or technical problem. It is not good to have downtime, especially when customer support is a top priority. This problem had to be resolved immediately. Thomas Campbell, Queensboro’s Controller, knew that Queensboro needed a new SIP provider that could provide top-notch customer service and be able to solve problems before they escalated into outages.

Solution

Twiching General Trading and f the services looking for: responsive customer service with specialized SIP expertise. In addition, he was impressed by Twiching General Trading’s technical knowledge and ability to get the job done.

Queensboro discovered that Twiching General Trading offered not only award-winning support but also provided other features to ensure Queensboro’s customer support was always available:

• Adaptive call routing: Twiching General Trading’s patent technology reroutes calls around an impaired network infrastructure in just minutes. This means Queensboro won’t experience downtime.
• Direct Media Delivery: Direct Media delivery passes media directly to the endpoint and follows the shortest route to the destination. Customers experience less jitter when calling them.

Results

The migration to Twiching General Trading went smoothly. The porting went smoothly and according to plan. Thomas also reported no disruption to his customer service team during the transition. On the contrary, he said, “I was impressed, especially considering my past experiences with other providers.” Twiching General Trading exceeded all expectations.” Thomas has not had to contact support due to call quality issues. However, he knows that Twiching General Trading support can answer any questions he may have and get his phones up and running again quickly.

Thomas is grateful to work with a SIP trunking company that puts customer service first. Thomas is confident that he will receive top-notch service every time he calls and that support will be available to help with any issues. Queensboro is a company that has always placed the customer first, starting as a small project in the seventies and growing into a large business today. Twiching General Trading means Queensboro no longer has to worry about its customers losing their phone service. Instead, it knows that its customers will always have access to help when they need it.